StoreIK

PRIVACY POLICY

Effective Date: June 26, 2026

Welcome to Storeik("we," "our," or "us"). Storeik provides a cloud-based social commerce storefront and messaging automation platform (the "Service") designed to help independent merchants build storefronts, sync product catalogs, and automate customer checkouts and communications directly through third-party messaging channels.

This Privacy Policy outlines how we collect, use, store, and share information when you use our platform, dashboard, storefront templates, or messaging integrations (collectively, the "Platform"). By accessing or using Storeik, you agree to the collection and use of information in accordance with this policy.

1. Our Role: Controller vs. Processor

To understand how your data is managed, it is important to distinguish our relationship with the two types of users:

  • Storeik as a Data Controller: We act as the Data Controller for the personal data of our Merchants (the business owners who sign up to create a storefront and manage accounts on Storeik).
  • Storeik as a Data Processor: We act as a Data Processor for the personal data of End-Customers(the buyers purchasing goods from a Merchant's storefront or interacting with a Merchant's automated messaging bots). The Merchant is the Data Controller. We process this data strictly under the instructions and configuration of the Merchant.

2. Information We Collect

A. Information Collected from Merchants

When you register a Merchant account on Storeik, we collect details to establish, run, and secure your dashboard:

  • Account Registration: Name, business/store name, email address, phone number, and secure password credentials.
  • Meta Integration & OAuth Details: To integrate automated flows on messaging channels, we securely collect API credentials, Facebook OAuth access tokens, WhatsApp Business Account (WABA) IDs, and connected Instagram Page IDs.
  • Billing & Referral Data: Billing contact info, subscription plan levels, payment transaction records, and affiliate/referral codes (used to track rewards in our Affiliate System).

B. Information Processed from End-Customers (on behalf of Merchants)

When an End-Customer interacts with a Merchant's automated chatbot or storefront, we process the following order details:

  • Checkout & Shipping Information: Customer name, shipping/delivery address, email address, and phone number (crucial for order verification and notification delivery).
  • Transaction Details: Ordered products, transaction quantities, purchase totals, and payment status IDs.
  • Chat History & Logs: Incoming text messages and comments routed via Meta Webhooks to parse orders, update carts, and auto-reply on WhatsApp or Instagram.

C. Automatically Collected Technical Data

Like most cloud platforms, we collect metadata generated by your device and interaction logs:

  • IP addresses, browser type, device information, and operating systems.
  • Page load times, API response metrics, and error telemetry.
  • Referral link clicks and tracking parameters (e.g., storing a referral token in cookies/localStorage to credit affiliates).

3. How We Use Your Information

We process your information to deliver a functional, high-performance social commerce experience:

  • To Provide the Service: Redeploying dynamic storefronts, routing WhatsApp & Instagram webhook communications, and updating the merchant order dashboard.
  • To Automate Checkouts: Processing cart data, managing delivery addresses, and sending real-time transactional notifications (e.g., "Order Paid", "Shipped", "Delivered") via WhatsApp templates.
  • To Administer Billing: Verifying subscription payments, trial limits, and calculating referral rewards inside the Affiliate Dashboard.
  • To Optimize and Maintain: Monitoring performance, fixing styling leaks, optimizing loading screens, and upgrading API webhooks.
  • To Prevent Abuse: Blocking fraudulent storefronts, self-referral affiliate loops, and unauthorized payment configurations.

4. Data Sharing and Integrations

Storeik does not sell merchant or customer data. We share information only with trusted third-party services essential to delivering our Platform:

  • Meta Platforms (Facebook, Instagram, WhatsApp): We connect with Meta API infrastructures to sync business accounts, read comment/message webhooks, and trigger WhatsApp notifications.
  • Payment Processors (Stripe, Razorpay): Merchant subscription payments and end-customer checkouts are handled by secure, PCI-DSS compliant third-party gateways. Storeik never stores full credit/debit card numbers.
  • Cloud Hosting & Databases: Our databases and servers are securely hosted on infrastructure providers such as Supabase, Vercel, and Render.
  • Shipping & Logistics: We pass buyer delivery addresses to merchant-selected courier services to automate logistics and generate shipping labels.

5. Data Security and Storage

We employ standard industry security protocols to keep your information secure:

  • Encryption: Data transmitted between users, storefronts, and our backend is encrypted in transit using SSL/TLS. Meta OAuth and access tokens are encrypted before being stored in the database.
  • Referral/Email Masking: Sensitive identifiers (such as buyer emails or affiliate ledger signups) are partially masked in dashboards (e.g., da***@uplora.in) to guard individual privacy.
  • Access Control: Super Admin access to global ledgers and system configurations is strictly limited to authorized operational accounts.

6. Your Rights & Choices

For Merchants:

You can access, modify, download, or request deletion of your account, integration tokens, or business files directly from your Storeik dashboard. To request a complete deletion of all records associated with your account, contact our support team.

For End-Customers (Buyers):

Because Storeik processes buyer data on behalf of our Merchants, any requests regarding access, correction, or deletion of order details or message logs must be sent directly to the respective Merchant (the Data Controller). Storeik will assist the Merchant in resolving these requests.

7. Cookies & Tracking

Storeik uses essential cookies and local storage tokens to deliver basic functions:

  • Authentication: Session cookies keep you authenticated when you navigate through the dashboard.
  • Affiliate Tracking: We track referral tokens in cookies or browser storage to assign commissions correctly if a user returns to register within our referral window.
  • Storefront Shopping Carts: Cookies maintain customer shopping cart contents across storefront pages.

8. Contact Support

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of data on the Storeik Platform, contact our engineering and support team: